Strategic Insight & Analysis
The survey was conducted and analyzed by the Ponemon Institute. Organized around four key topics listed below. The summary analysis follows, however complete findings are presented in the Appendix to this document.
- The role of senior leaders, policies and governance
- Incident experience and response
- Steps taken to prevent the loss of sensitive and confidential information
- Training and awareness
KEY FINDING: In every survey there emerges an overarching take away which provides a strategic view of survey outcomes. A key takeaway from this study is that the patient experience can be improved with technology. However, digital transformation is affecting compliance and the ability to reduce cybersecurity risks.
As shown below, 62 percent of respondents say the key to a healthier population is improving when, where, and how healthcare is delivered, for example by using telemedicine.
Fifty-eight percent of respondents say that it is urgent to invest in technologies, such as artificial intelligence decision-making tools/technologies and interconnected devices to track patients’ status. However, in a networked world, 59 percent of respondents say it is difficult to deploy digital innovations without affecting the ability to comply with regulations and reduce cybersecurity risks. On average, organizations represented in this study have 55,925 network connected devices.
Perceptions about technology and patient care
Strongly Agree and Agree responses combined
The need to improve when, where and how healthcare is delivered (e.g. telemedicine) is the key to a healthier population
Our organization has problems balancing the pursuit of digital innovations with the need to comply with regulations and reduce cybersecurity risks
There is an urgent need for artificial intelligence decision-making tools/technologies and interconnected devices that can seamlessly track patients’ status